SOMETHING THAT NEEDS TO BE KEPT ON TOP OF – MAKE SURE YOU ALWAYS HAVE UP-TO-DATE VIRUS PROTECTION ON YOUR COMPUTER.
ACE will install this for you, ensure and check you are receiving all the latest updates and manage all future software renewals on your behalf.
Viruses can be dangerous or at best extremely annoying and can affect almost anything on your computer.
The big questions that you need to constantly ask yourself:
Are you being held up by slow responses and error messages from your desktop PC? Are your programs crashing more frequently and your processor working at full speed even while the PC should be at rest? These are symptoms of some kind of malware infection such as a Trojan, a virus, spyware or a worm. Left untreated, these malware infections can not only affect performance – they can lead to catastrophic data loss and even render your desktop computer useless.
Malicious programs are often cleverly hidden from view and are hard to trace, so our technicians use the latest in professional malware removal tools to track them down and destroy them. They will clean up your system and thoroughly test out your PC before letting you have it back, along with recommendations for effective virus control software and maintenance routines in the future.
Let ACE do the work for you to make sure everything is covered and you are not at risk.
Unlimited access to the help desk
For any problems \ issues you may have with your computer just call \ email the Help Desk. The team will be more than happy to help you out and, if necessary, will log onto your machine remotely to sort your problem out.
Reduced call out rates for onsite visits
All callouts to site (home or business) Ace charge out on an hourly or daily basis. Same for those with a Support Contract but lower callout fee – 18.75% discount on all repair project work.
Guaranteed 4 hour response time
Usual response to a call is, if not immediate, within the hour but obviously there can be exceptions. With a Support Contract you will get same response but moved to TOP of the list plus absolutely guaranteed minimum 4 hour response time!
Free consultation and advice on IT issues
ACE Support Contract also entitles you to FREE consultation with any of the team about any IT questions \ queries you may have about your existing system \ setup or new equipment you are looking to purchase or install.
Ace Computer Support have given me IT support over the past 15 years since the start of my recruitment business. Always a friendly and helpful member of the team whenever I call with a complete solution as quick as possible. I would highly recommend. I look forward to many more years of support.
Chris Hayes – Director, Chris Hayes Associates
ACE Computer Support have been Adroit Utilities sole IT support /supplier for over seven years and have helped us with products and services from multiple PC installations, server installations, networking and continual upgrades. I have no hesitation in recommending Peter Phillips and his team at ACE as they are efficient, helpful, professional and honest, a pleasure to deal with.
Scott Hardy – Adroit Utilities
Peter and his friendly, knowledgeable team are always on hand to solve our technical issues whether it is hardware, software or connectivity. John in particular has been a godsend and I would recommend Ace Computers to any business looking for support.
Nick Rorison – Skitts Estate Agents
I have given Ace Computer support 5 stars because of their expertise, friendliness and total professionalism. If I have a computer problem they are and hopefully always will be my first port of call. In December my laptop gave up and the team at Ace managed to get every bit of information off it and transfer it to my new lap top. On top of the great service they are also reasonably priced.