You never know when disaster will strike, and all electronic devices are prone to failure, damage, malware attacks and simple bad luck. If your desktop PC was to stop working tomorrow, would you be able to put your hands on your precious data? This is where a regular secure data back-up process can be a life-saver. It can be inconvenient (and sometimes disastrous) if you were to lose access to your own personal files such as photos, music, emails etc., but loss of ready access to data can be fatal for a business.
Our technicians can give expert advice on setting up a regular (and usually automated) secure back-up process, which will ensure that your data is readily available in the event of a disaster. If your desktop PC has undergone a catastrophic failure, they can even offer a data retrieval service to get you up and running with minimal delays. You can’t foresee the future, so talk to our expert technicians about backing up and storing your precious information. We offer both on premises and cloud based backup solutions.
Unlimited access to the help desk
For any problems \ issues you may have with your computer just call \ email the Help Desk. The team will be more than happy to help you out and, if necessary, will log onto your machine remotely to sort your problem out.
Reduced call out rates for onsite visits
All callouts to site (home or business) Ace charge out on an hourly or daily basis. Same for those with a Support Contract but lower callout fee – 18.75% discount on all repair project work.
Guaranteed 4 hour response time
Usual response to a call is, if not immediate, within the hour but obviously there can be exceptions. With a Support Contract you will get same response but moved to TOP of the list plus absolutely guaranteed minimum 4 hour response time!
Free consultation and advice on IT issues
ACE Support Contract also entitles you to FREE consultation with any of the team about any IT questions \ queries you may have about your existing system \ setup or new equipment you are looking to purchase or install.
ACE Computer Support have been Adroit Utilities sole IT support /supplier for over seven years and have helped us with products and services from multiple PC installations, server installations, networking and continual upgrades. I have no hesitation in recommending Peter Phillips and his team at ACE as they are efficient, helpful, professional and honest, a pleasure to deal with.
Scott Hardy – Adroit Utilities
I have given Ace Computer support 5 stars because of their expertise, friendliness and total professionalism. If I have a computer problem they are and hopefully always will be my first port of call. In December my laptop gave up and the team at Ace managed to get every bit of information off it and transfer it to my new lap top. On top of the great service they are also reasonably priced.
Derek Mattinson – Google Review
Ace Computer Support have given me IT support over the past 15 years since the start of my recruitment business. Always a friendly and helpful member of the team whenever I call with a complete solution as quick as possible. I would highly recommend. I look forward to many more years of support.
Chris Hayes – Director, Chris Hayes Associates
Peter and his friendly, knowledgeable team are always on hand to solve our technical issues whether it is hardware, software or connectivity. John in particular has been a godsend and I would recommend Ace Computers to any business looking for support.